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Terms & Conditions
Reservations & Payments
A non-refundable deposit equivalent to the first nights stay will be charged to your card at the time of booking. The remaining balance will be automatically charged to your card 14 days before your arrival. For reservations covering multiple dates, a deposit will be charged for each occasion.
Please note: On occasion, we may take a small token payment from your card to validate it, with the remaining deposit charged at a later time.
If you cancel your booking before the remaining balance is charged (more than 14 days prior to arrival), no further payment will be taken.However, if you cancel or amend your booking with less than 14 days’ notice, we reserve the right to charge the balance in full if we are unable to re-let the room(s).
We strongly recommend taking out travel insurance to protect against unforeseen circumstances that may require you to cancel or shorten your stay.
Please note: Our accommodation is room-only, and we do not offer a breakfast option. However, there are many excellent local cafés and restaurants where you can enjoy breakfast at a time that suits you. We have compiled a list of options on our website for your convenience.
If you have any questions or require further assistance,please don’t hesitate to contact us via email or telephone. We’ll be happy to help..
Security
For the purposes of guest safety and security, we have in place a motion detection CCTV system at the front and rear of the building as well as the main reception area however the management will not accept any responsibility for the loss or damage of any valuables. If you have any questions please contact us at Lombard house.
No Smoking
We operate a no smoking policy throughout the building.
Check-in / Check Out
Due to the additional cleaning times required in line with the latest government guidelines, check-in times will be between 3.30pm and 8pm on the day of arrival. Outside these hours would be by prior arrangement only. Check-out times will be no later than 10am on the day of departure. We have automatic hand sanitiser points located at the front entrance as well as around the property for you to use and would ask where possible that you wear your face coverings in accordance with the latest government guidelines.
Parking
We can only offer free private parking for one car per room for the duration of your stay, any additional cars would be charged at £6.50 per day subject to availability. In addition to this we can also provide long-term parking for the Isles of Scilly which is also charged at £6.50 GBP per day. Please note that we do have a limited number of places, so parking will need to be reserved in advance of your arrival.
Third-Party Bookings
Please note if you book through a third-party agent you may be charged a cancellation fee.
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Our Facilities
- Beach Nearby
- Credit Cards Accepted
- Family Room Available
- Free Parking
- Free Wifi
- Freeview
- Linen And Towels Provided
- Parking On-site
- Romantic Breaks
- Sea View
- Sea View Rooms
- Walking Holidays
- Bar Nearby
- Bath Available
- Cycling Nearby
- Family Friendly
- Peaceful
- Restaurant Nearby
- Shower Available
- Garden / Patio